The Government Delegation in the Community of Madrid has enabled a Comprehensive Care Office to offer personalized and face-to-face assistance to those affected by the railway accident in Urda (Toledo) who reside in the region. The Ministry of Transport and Sustainable Mobility has opened today, November 6, the deadline for applying for aid.
As was the case after the railway accidents in Adamuz and Gélida, the Government has considered it necessary to put in place an extraordinary support mechanism to provide victims and their families with a rapid and effective response, helping to alleviate the economic consequences of the accident while the procedure for determining the corresponding responsibilities and compensation is being carried out.
To this end, on November 3, the Council of Ministers approved Royal Decree-Law 32/2026, of November 3, on aid to victims of the railway accident in Urda (Toledo) and on ensuring equitable accessibility to goods and services in emergency situations.
The regulation provides, on the one hand, for non-reimbursable direct aid aimed at meeting the immediate needs of the affected persons and, on the other, for a system of advances on future compensation that may be appropriate in the form of civil liability arising from the accident.
Application procedure
Applications can be submitted both in person and through the electronic office of the Ministry of Transport and Sustainable Mobility, where all the information related to the grants is available, including application forms, an explanatory guide and a FAQ document.
The procedure has been designed to minimize the administrative burdens of the people affected, so that it is only necessary to provide the strictly necessary documentation. The rest of the information may be collected ex officio by the Administration, provided that the interested persons authorize the corresponding consultations.
In accordance with the provisions of the regulations, the deadline for submitting applications will be extended for three months from the publication of the resolution of the Secretary of State for Transport and Sustainable Mobility, ending on February 5, 2027. However, this period may be extended ex officio or at the request of the interested parties when there are reasons to do so.
Personalized attention for the victims
To facilitate access to this aid, Comprehensive Care Offices have been set up in government delegations and sub-delegations, as well as in the Island Directorates of the autonomous communities with affected persons. In Madrid, the office is located at Calle García de Paredes, 65. You can also contact us electronically via email. oficinaintegral.madrid@correo.gob.es
These offices will provide personalized attention to victims and their families, offering support in the completion of applications, obtaining documentation and carrying out the necessary procedures to access the aid provided for in the royal decree-law.
Likewise, affected persons who, for reasons of health or mobility, cannot travel to an office will be attended at their own home, anywhere in the national territory, by personnel of the General Administration of the State through the program "The Administration near you", promoted by the Ministry of Territorial Policy and Democratic Memory.