If once a request for accessible information or complaint has been made, it has been rejected, does not agree with the decision taken, or the response does not comply with the requirements of Article 12.5, the person concerned may initiate a complaint in order to know and oppose the reasons for the rejection, urge the adoption of appropriate measures in the event of not agreeing with the decision taken, or explain the reasons why the response is considered not to comply with the required requirements.
Likewise, a claim may be initiated in the event that the period of twenty working days has elapsed without having obtained a response.
This claim must be submitted and registered in accordance with the requirements established in Law 39/2015, of October 1.
The claim can be filed through the Electronic Headquarters.
The claims will be received and dealt with by the Under-secretariat of the Ministry of Territorial Policy and Democratic Memory.