• Of the total number of titles issued, 90% correspond to subscriptions to travel in the vicinity, and the rest, to subscriptions from MD

Murcia, January 12, 2024 (Renfe). Renfe has surpassed the 17,000 free subscriptions issued to travel in Neighbourhoods and Media Distancia in the Region of Murcia from January 1 to April 30.

Of the total number of free certificates issued, 90% are subscriptions to travel in Neighbourhoods and the rest corresponds to Media Distancia subscriptions. These subscriptions can be purchased at any time during their period of validity.

Following the approval by the Council of Ministers of the free subscriptions for 2024, Renfe will create specific multi-trip titles that will be valid for each natural semester of the year 2024.

Promotion of the good use of fertilizers in Media Distancia and Avant

This year, Renfe will carry out initiatives to prevent the irregular use of subscriptions in the services of Media Distancia and in the Avant, where an irregular use is still detected that prevents all citizens from enjoying these measures.

Thus, in conventional Media Distancia routes, Renfe has extended to one hour (currently it is 10 minutes) the time in which a reservation in case of not making the trip must be canceled. In this way, users who are not going to use the reserved space with the subscriptions must cancel it with a minimum of 60 minutes in advance. In the event that, at least three times, they have not canceled the place with the aforementioned advance, they will lose the right to purchase new subscriptions during the following 30 days.

Previously, Renfe will send the traveler, on the occasion of the first two cancellations not made with the minimum required advance, communications to the contact provided by the same, which warns him of the possible consequences.

The company also prepares additional measures for the High Speed Medium Distance Trains, Avant, measures that will enter into force on March 1, 2024 and which will be reported in the coming weeks on the lines on which these services are provided.

Awareness campaign

In order to promote the good use of these bonus titles, Renfe has launched a campaign to raise awareness among citizens, in which it is stressed that the misuse of subscriptions is detrimental to the rest of the citizens who wish to travel.

Additionally, Renfe will perform random checks on its Media Distancia and Avant services to check the correct use of the bonus titles. In the event of detection of non-compliance with the regulations, the anti-fraud measures established in these services will be applied.

Commuter App to get the free membership

The Proxies app allows the acquisition of the recurring subscriptions of Proxies and Rodalies in a fast, simple and agile way, generating a QR code that is downloaded on the mobile phone and that can subsequently be used in the access control of the stations.

To purchase the subscription, although it is free, it is necessary to deposit a deposit of 10 euros in the case of Neighbourhoods, Rodalies and Proximity Services, and 20 euros for each conventional Medium Distance service. The payment by card will allow the automatic return of the deposit, once at the end of the semester it is established that the condition of having made 16 trips during these four months has been fulfilled.

For children under 14 years old without a ID, a recurring subscription has also been created for Media Distancia services, which can be purchased in renfe.com or by the Renfe app. Father, mother or guardian or guardian may acquire, by means of their NIF, NIE or passport, a maximum of four children’s subscriptions for an origin and destination, during the period of validity.

Bail Back

Passengers who have used the free Short Stay, Rodalies or Media Distancia pass in the last quarter of 2023 will be refunded, provided that they have met the conditions of the same. Those who will pay the deposit by card, will be returned automatically.

To facilitate communication with customers, Renfe has set up a specific telephone line, 91 919 15 67, to report these free subscriptions.