Renfe has issued 1,219 free Media Distancia subscriptions in La Rioja valid for travel between January 1 and April 30, 2024, since the operator began issuing these multi-travel certificates on December 30. These subscriptions can be purchased at any time during their period of validity.
Following the approval by the Council of Ministers of the free subscriptions for 2024, Renfe will create specific multi-trip titles that will be valid for each natural semester of the year. Diplomas may be obtained at any time within a four-month period during their term of validity.
Promotion of the good use of fertilizers in Media Distancia and Avant
This year, Renfe will carry out initiatives to prevent the irregular use of subscriptions in the services of Media Distancia and in the Avant, where an irregular use is still detected that prevents all citizens from enjoying these measures.
Thus, in conventional Media Distancia routes, Renfe has extended to one hour (currently it is 10 minutes) the time in which a reservation in case of not making the trip must be canceled. In this way, users who are not going to use the reserved space with the subscriptions must cancel it with a minimum of 60 minutes in advance. In the event that, at least three times, they have not canceled the place with the aforementioned advance, they will lose the right to purchase new subscriptions during the following 30 days.
Previously, Renfe will send the traveler, on the occasion of the first two cancellations not made with the minimum required advance, communications to the contact provided by the same that warn him of the possible consequences.
Awareness campaign
In order to promote the good use of these bonus titles, Renfe has launched a campaign to raise public awareness that the misuse of subscriptions is detrimental to the rest of the citizens who want to travel.
Additionally, Renfe will perform random checks on its Media Distancia and Avant services to check the correct use of the bonus titles. In the event of detection of non-compliance with the regulations, the anti-fraud measures established in these services will be applied.
To purchase the subscription, although it is free, it is necessary to deposit a deposit of 20 euros for each conventional Media Distancia service. The payment by card will allow the automatic return of the deposit once at the end of the semester it is established that the condition of having made 16 trips during these four months has been fulfilled.
For children under 14 years of age without a DNI, a recurring subscription for Media Distancia services has also been created. Father, mother, guardian or guardian may acquire, by means of their NIF, NIE or passport, a maximum of four children’s subscriptions for an origin and destination during the period of validity.
Bail Back
Travelers who have used the free Media Distancia subscription in the last quarter of 2023 will be refunded the deposit, provided that they have met the conditions of the same. Those who paid the deposit by card will be returned automatically.
To facilitate communication with customers, Renfe operates a specific telephone line, 91 919 15 67, to inform about these free subscriptions.