An increasing number of the services provided in the Island Directorate are carried out totally or partially electronically.

The complete list of available services (with face-to-face delivery - with and without prior appointment - and/or electronic) is as follows:

To access the electronic services it will be necessary to comply with technical requirements in relation to the browser and the digital identification of the user through a recognized certificate, DNIe, Digital Certificate or cl@ve. In cases where it is required to sign electronically, the use of AutoSignature will be necessary.

You can consult the updated technical requirements at the following link:

In case of non-compliance with any of the commitments declared in this letter, the users may contact the unit responsible for it, by writing or email, clearly specifying:

• The commitment breached.
• The facts that motivate such non-compliance.
• A form of contact to be able to answer them.

The unit responsible for the letter will inform the person concerned of the causes of the possible non-compliance and of the actions and measures adopted, where appropriate.

The claims for non-compliance with the commitments assumed in this letter, in no case will give rise to patrimonial responsibility of the Administration.

If you want us to give you some kind of information:

informacion.dgmadrid@seap.minhap.es

Tfno: 912 729 265

If you want to provide us with any information you can contact the person responsible for the Charter of Services: secretario_general.madrid@correo.gob.es