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Charter of Services

SERVICES OF THE GOVERNMENT DELEGATION IN THE AUTONOMOUS COMMUNITY OF THE BASQUE COUNTRY AND SUBDELEGATION OF THE GOVERNMENT IN ÁLAVA.

SERVICES OF THE GOVERNMENT DELEGATION IN THE AUTONOMOUS COMMUNITY OF THE BASQUE COUNTRY AND SUBDELEGATION OF THE GOVERNMENT IN ÁLAVA.

The Government Delegation in the Autonomous Community of the Basque Country and Subdelegation of the Government in Álava direct the State Administration in the Autonomous Community, with a wide range of services to citizens that are collected in its Charter of Services / Zerbitzu Kartan.

As a complement to it, it presents a List of Services aimed at facilitating citizens access to the services provided indicating their mode of provision (face-to-face - with and without prior appointment - and/or electronic) and direct link to each specific service.

To this end, the Delegation offers:

COMMUNICATE THE AVAILABLE SERVICES

picto comunicar servicios

An increasing number of the services provided in the Delegation are carried out totally or partially electronically.

The complete list of available services (with face-to-face delivery - with and without prior appointment - and/or electronic) is as follows:

List of Services

Zerbitzu Zerrenda

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INFORM YOU ABOUT THE CONNECTION REQUIREMENTS

To access the electronic services it will be necessary to comply with technical requirements in relation to the browser and the digital identification of the user through a recognized certificate, DNIe, Digital Certificate or cl@ve. In cases where it is required to sign electronically, the use of AutoSignature will be necessary.

You can consult the updated technical requirements at the following links:

Technical requirements - Public Administrations (administracionespublicas.gob.es)

Baldintza teknikoak - Public Administrations (administracionespublicas.gob.es)

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MAINTAIN A RELATIONSHIP WITH YOU THROUGH SOCIAL NETWORKS

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PROVIDE YOU WITH INFORMATION ABOUT OUR COMPLIANCE WITH COMMITMENTS

In case of non-compliance with any of the commitments declared in this letter, the users may contact the unit responsible for it, by writing or email, clearly specifying:

• The unfulfilled commitment.

• The facts that motivate such non-compliance.

• A form of contact to be able to answer them.

The unit responsible for the letter will inform the person concerned of the causes of the possible non-compliance and of the actions and measures adopted, where appropriate.

The claims for non-compliance with the commitments assumed in this letter, in no case will give rise to patrimonial responsibility of the Administration.

Table of compliance with commitments

Konpromisoen Betetze-Taula

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LEARN FROM YOU AND IMPROVE WITH YOUR SUGGESTIONS

If you want us to give you some kind of information:
oficina060.alava@correo.gob.es

Tfno: 945.75.94.82

If you want to provide us with any information you can contact the person responsible for the Charter of Services: secretario_general.paisvasco@correo.gob.es

you can also send us your Complaints and Suggestions / Egoitzan Sartu by electronic means.

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