The Government Delegation has prepared a list that includes all the services it provides in Navarre and access to each of the procedures. It is included in the Letter of Services 2024-2027 presented today by the Government delegate to the Foral Community, Alicia Echeverría, and that can already be consulted on the Delegation’s website.
The Charter has three fundamental objectives. On the one hand, to inform of the services provided in person and/or telematics, facilitating their location and access to them. On the other hand, to publicize the commitments and quality indicators assumed by the Government Delegation, which can be improved thanks to the suggestions of the users. And, finally, to disclose the remedial measures offered in case of non-compliance with the commitments made.
The Government delegate has pointed out that this Charter is “an exercise in transparency and a commitment to improve information to citizens and the quality of services provided by the General Administration of the State in each community.”
Echeverría recalled that the Ministry of Territorial Policy and Democratic Memory has launched a strategic plan with 233 measures to improve the services of the AGE in the territory, and to provide citizens with close and quality care. This plan is intended to consolidate the Government’s delegations as the representation of the General Administration of the State in the territory and as a door always open to citizens. “The Charter that we are presenting to you today goes in that direction, and I hope and trust that it will be a useful tool for the people who have to carry out any procedure in the Government Delegation,” said Echeverría.
Available services
The Charter of Services includes the Listed according to the different areas of activity:
1. Information and attention to citizenship.
2. Violence against women.
3. Services aimed at immigrants in Spain.
4. Services related to employment or emigrants.
5. Homologation/equivalence of foreign university degrees and issuance of degrees.
6. Processing of dossiers related to explosives and pyrotechnics.
7. Expropriations. Processing of legal proceedings.
8. State intervention in emergency or catastrophic situations.
9. International vaccination.
10. Pharmacy inspection.
11. External health.
12. Animal health: veterinary import/export control.
13. Refund of fees.
14. Transports.
15. Files corresponding to administrative sanctions.
16. Requests for administrative authorizations.
17. Services to companies and other administrations.
18. Right of assembly.
Next to each service, it is detailed whether it is done in person, telematics or both. In the case of a telematic procedure, an open padlock means that it is a free access service and, if it is closed, it is of restricted access and an electronic identification system is needed. In both cases, the direct link to access the procedure is included. If it is a face-to-face service, it indicates whether the appointment is necessary or not and, if so, the link to request it is included.
Commitments made
The Charter of Services also includes a series of indicators and quality commitments. On the one hand, procedural commitments, related to the response times and processing of the services provided. And, on the other hand, information commitments, with the aim of reducing the response times to inquiries.
Finally, it includes remedial measures for non-compliance with commitments. Thus, it is established that the users can contact the unit responsible for the Charter of Services specifying the commitment breached, the facts that motivate such breach and a contact to be able to answer them. The responsible unit will inform the person concerned of the causes of the possible non-compliance and of the actions and measures adopted, where appropriate