The Tax Agency today opens the deadline to confirm or modify and submit online the Personal Income Tax return for 2022 (income tax 2022) and, as usual, returns will begin in just 48 hours, next Thursday.
The main novelties of this campaign are the incorporation of the ‘Virtual Income Assistant’, which will complement the current Income ‘Informer’ for the resolution of the main doubts of the taxpayers when preparing their declaration, and the implementation of a whole series of improvements in ‘Web Income’ to make navigation more comfortable and agile.
It is expected that in the campaign that is now beginning, 22,899,000 declarations will be presented, 3.4% more than the previous year. Of that total, 13,600,000 are expected to qualify for restitution, 60% of the total, for an estimated amount of 9,946 million euros. Taxpayers with tax returns (7,649,000 are expected, amounting to $16,448 million), just as every year they will not make the first payments until the end of the campaign.
Campaign calendar
The filing deadline will end on June 30 for statements both to be entered and returned, although the deadline for statements to be entered with direct debit will end on June 27.
The telephone attention for the preparation and presentation of statements (plan ‘Le Llamamos’) begins on May 5, with appointment request starting on May 3, and the face-to-face attention in offices begins on June 1, with appointment request starting on May 25. Personalized attention, by phone and in offices, will continue to be supported by CCAA and municipalities.
This year the anticipated availability of the main assistance services (obtaining the reference number for the presentation from March 8 and from March 15 both the download and display of the tax data, and the update of the ‘app’ for the campaign) is maintained.
Thanks to this anticipation of services, more than 1,300,000 taxpayers have already accessed their tax data, and more than 1,200,000 have obtained the reference number for the management and presentation of their declaration, so they have had the opportunity to prepare in time to be able, if they wish, to present the declaration from the first day through ‘Renta Web’, thus also expediting the returns that, if applicable, correspond to them.
The ‘Virtual Rental Assistant’
The first of the two main novelties in this campaign is the incorporation of a virtual assistant for the resolution of taxpayers’ doubts in the field of income tax and Income Campaign, complementing and reinforcing the service provided since the last campaign by the so-called Income Tax ‘Informer’. Both services have a direct access in the Income Campaign section of the Agency's website and will be accessible all year round along with the other virtual assistance tools.
While the ‘Informer’ offers the structured blocks of information in a series of sections based on simple questions asked by the tool itself, the ‘Virtual Assistant’ is another step in the flexibility of the aid system, since the taxpayer can ask questions with natural language to reach the answer he needs.
In this first start-up phase, the ‘Assistant’ will offer special information on real estate and will resolve the most common doubts of the Income Campaign, such as the obligation to declare, help services and campaign news.
If your answers do not contain all the information that the taxpayer needs, you are offered the possibility of accessing the ‘Informer’ and, when the information of any of the two tools does not resolve all your doubts, the taxpayer can connect by chat with specialists of the Integral Digital Administration (ADI) – from nine in the morning to seven in the afternoon – thus obtaining personalized assistance for the questions that have been left unresolved.
Improvements in navigation and usability in ‘Renta Web’
On the other hand, in the present campaign a whole series of improvements have been introduced in the program ‘Renta Web’ to make the process of making the declaration more comfortable and agile. In this sense, the traditional navigation ‘button bowl’ is simplified, offering in a first level only the most relevant options in each navigation phase, with the option of deploying a second level for the rest of the options.
Likewise, the list of sections, the guide to navigate through the fields (panels) of the declaration, is improved thanks to a new content structure with a clearer, synthetic and simple language to facilitate an effective and quick search of the section that the taxpayer wants to locate. That list of items can now be viewed completely, and not as in previous years, where the order of items and the size of the viewing window made searching less convenient.
Already in the declaration’s own panels, where the traditional checkboxes are to be filled, a series of improvements are also introduced to reinforce that simpler and more intuitive visualization. For example, in the fields of sales of real estate or shares, and annuities for food, the information of each subject is shown directly, without boxes of joint completion.
With the same sense of facilitating the preparation of the declaration, family deductions of different kinds are now collected separately, so that the taxpayer easily locates and completes the specific field, without encountering information from other fields that he does not require for his case.
The ‘Renta Web’ program this year also includes other improvements, such as the redesign of the ‘Portfolio of Securities’ tool to make it easier to manage on mobile devices and tablets, the incorporation of a single ‘pop up’ with the most relevant informative notices and a link to the search engine of economic activities to facilitate the completion of the boxes related to the activity and the epigraph in the panel of returns of economic activity in direct estimation.
Plan ‘Le Llamamos’
In this campaign the plan ‘Le Llamamos’ of making statements by phone will maintain the reinforced capacity of recent years. Given the good results of this formula, which in the last campaign made it possible to make more than 1,076,000 statements and remained the main means of personalized assistance to the taxpayer, in the present campaign its calendar of operation is maintained. The ‘Le Llamamos’ plan will start on May 5, with an appointment request from May 3 and service until the end of the campaign, so that taxpayers less accustomed to new technologies that require personalized assistance will once again have a powerful alternative to face-to-face assistance in offices, being able to speed up the presentation and, with it, the eventual return that corresponds.
Main support and information services
- Internet: https://sede.agenciatributaria.gob.es and ‘app’ (offers information and management without timetables).
- Phone request ‘Le Llamamos’ (from May 3rd): 91 535 73 26 and 901 12 12 24 (automatic service, 24 hours) 91 553 00 71 and 901 22 33 44 (operator, 9 to 19 hours, L-V)
- Telephone Rent Information: 91 554 87 70 and 901 33 55 33 (to resolve doubts; from 9 to 19 hours, L-V)