The Tax Agency has already returned 1,658 million euros in Andalusia to 2,523,328 taxpayers, 98% of the applicants. Throughout Spain, the figure amounts to 9,671 million euros to 13,534,000 taxpayers of the Personal Income Tax of 2021 (IRPF 2021), so, as of December 30, 97.5% of the requested returns have been made in number and 94.9% of the corresponding requested amounts have been paid.
As expected, the Agency received a somewhat higher number of declarations this year in Andalusia (+3.13%), reaching 4,003,763, growth in line with the rest of the territory, where 22,146,000 (+1.9%) have been registered, although, in line with the latest estimates that were made, the declarations with balance to be entered increased noticeably, while those with result to be returned decreased.
At the end of the campaign, in Spain 62.7% of the declarations have been submitted with a request for refund, exceeding 13,883,000 (-2.1%). In turn, 6,696,000 have given a result to enter (+10.5%).
Bet on personalized assistance
Again in this last campaign, the Tax Agency designed a reinforced plan of telephone assistance in the presentation, the plan ‘Le Llamamos’, to cover the needs of taxpayers without having to wait for the opening of assistance in offices and, in any case, also to avoid unnecessary movements.
At the end of the campaign, ‘Le Llamamos’ is consolidated as the main non-face-to-face alternative to the Agency’s website to present the declaration. This telephone filing route has been used by 1,076,000 taxpayers, 6.6% less than last year, when a record number of telephone submissions was marked. In any case, the statements presented through the ‘Le Llamamos’ plan in this campaign represent 62.4% of all presentations with personalized assistance.
On the other hand, the level of presentation in the offices has increased significantly, with more than 649,000 statements, 23.1% more than the previous year, in a context of improving the health situation. Overall, the commitment to personalized assistance, both by telephone and in offices, has allowed the presentation of 1,725,000 statements on both channels, 250,000 more than two years ago.
In any case, the vast majority of taxpayers, more than 92% of the total, continue to file their returns online. This year 20,420,000 submissions were made online (+1.9%), of which 19,992,000 were made through the Agency’s website, 1.8% more than a year ago. The rest correspond to the 428,100 statements submitted through the Agency’s mobile application, 3.5% more than the previous year; of these, 303,700 are ‘one-click’ presentations (+8.8%) and the rest correspond to taxpayers to whom the application has linked to the web to make some modification and have returned to the ‘app’ to conclude the presentation.