The Tax Agency has already returned 11,269 million euros to 14,691,000 taxpayers of the Personal Income Tax of 2022 (IRPF 2022). Thus, as of December 29, 97.5% of the returns requested in number have been made and 95% of the corresponding amounts have been paid, ratios very similar to those of last year.
As was already evident in July at the end of the campaign, there is currently a strong increase in the year-on-year rate of refunds paid (+8.5% in number and +16.5% in amount), which is a consequence of the increase recorded in the taxpayers’ own refund requests. At the end of the year, a total of 23,005,000 returns were filed, 3.9% more than the previous year, of which 65.5% (15,067,000) resulted in returns and 6,435,000 with a balance to be paid.
By way of presentation of statements, the plan ‘Le Llamamos’ of preparation of statements by phone remains as the main system with personalized assistance, with 1,070,000 statements, a figure very similar to that of last year and that represents almost 58% of all presentations made with personalized assistance. The rest corresponds to the more than 779,000 statements presented in the offices, 20.1% more than the previous year.
1,850,000 statements with personalized assistance.
In this way, a total of 1,850,000 statements were presented in the last campaign with specific assistance to the taxpayer, either in offices or by telephone, which is 124,000 more than in the previous campaign. This establishes the double alternative for those taxpayers less accustomed to the new technologies that require personalized assistance, with and without moving to a physical office.
However, the vast majority of taxpayers, almost 92% of the total, continue to file the Income Tax return online. In the campaign that now concludes, 21,155,000 declarations have been submitted through this channel, of which 20,627,000 through the Agency’s website, 3.2% more than the previous year.
The remaining 528,000 statements, up to a total of those submitted on the Internet, have been submitted through the Agency’s mobile application, a channel that this year has recorded a strong increase of 23.3% in submissions.
Of these statements, almost 399,000 (+31.3%), correspond to presentations ‘in a single click’ and the rest are taxpayers who have also presented through the ‘app’ prior intermediate step through Renta Web to make some modification. The main novelty of this campaign, the ‘Virtual Income Assistant’, has remained available all year round on the Agency’s website, together with the ‘Informer’, to resolve any doubts about the tax that may arise to taxpayers.
In the year as a whole, both tools have offered more than 790,000 responses to taxpayers, a global figure that includes the 522,000 responses they offered during the campaign itself and that was 3.5 times more than the ‘Informer’ in last year’s campaign.
The ‘assistant’ is another step in the flexibility of the aid system offered by the Agency, since the taxpayer can ask questions in natural language to reach the answer they need.