The government delegate to the Community of Madrid, Francisco Martín Aguirre, held a working meeting this morning with the provincial head of the Telecommunications Inspectorate, Alicia Oropesa García, who in 2022 received more than 9000 inquiries from citizens related to telecommunications services.

To this end, it has a Telecommunications User Service unit, which carries out advisory work, management and resolution of queries and requests for information that citizens raise in matters that fall within its competence. In addition, they can receive advice on how to submit their claims in writing, once the prior claim path has been exhausted to their operator. Of the total of 9036 received, 60 were face-to-face, 3840 telephones and 5136 by email.

In addition to this function, the Inspectorate carries out other tasks such as authorising the commissioning of radio stations. In 2022, for radio amateurs 118 were processed, for communications in harmonized bands 4,320, for broadcasting 1, for narrowband 51, broadband 65, and space service 13 radio networks.

It also carries out inspections, some ex officio and others resulting from complaints about radio interference, complaints or mass breakdowns, and to verify that the activity carried out by the different agents in the field of telecommunications conforms to the provisions of the regulation to guarantee the health protection of the population against electromagnetic fields derived from radio emissions.

It should be borne in mind that the use of the public radio domain by telecommunications systems has been increasing over recent years due to the rise of new emerging telecommunications systems and the increase in the connectivity needs existing in today's society.

This intensive and scalable use is possible thanks to the proper management and technical planning of the available resources, accompanied by tasks of technical control of the radio spectrum to detect any incompatibility between radio systems allowing the radio systems to share and use correctly a limited and scarce resource such as the public radio domain.

To this end, the tasks of detecting, locating and eliminating interference are even more fundamental when the services provided are related to the safety of human lives, as happens in emergency communications, aeronautics, maritime communications and in the radiolocation systems used for the relief and rescue tasks.