- The government delegate has announced that next year the offices of the Documentation Unit in the Headquarters will be remodeled, where citizens go to make the ID and the passport
- The new space has about 200 square meters and has involved an investment of 600,000 euros from the Government of Spain
The Government delegate in Cantabria, Pedro Casares, inaugurated on Thursday the new Offices of Complaints and Attention to the Citizen (ODAC) in the Superior Police Headquarters of Cantabria, a new building on the ground floor and with direct access from the Avenue of Sport and that improves the endowments and capacities of a service that has served 23,000 people since January.
It is a building of about 200 square meters useful and in whose construction the Government of Spain, through the General Directorate of the Police, has invested 600,000 euros, said Casares.
The State representative in the autonomous community has toured the new facilities together with the Superior Chief of Police in Cantabria, Carmen Martínez, and other commanders of the body.
Casares has highlighted the increase in the material resources of the National Police thanks to the commitment of the Government and shows that these new offices have been built for approximately one year.
“This allows us to move from two to three positions of attention to the citizen and with a very clear objective, which is none other than to improve the service that the National Police provides to the citizens of Cantabria in this main headquarters,” said the delegate.
As a sample of the work carried out by the ODAC, he has detailed that so far this year “23,000 citizens have approached this office to file a complaint, make a record or record some fact before the National Police”.
For this reason, he pointed out that it was “fundamental” to increase the facilities and endowments to improve this service to the citizens, something that has also announced that it is going to be done with the offices of the Documentation Unit in the Headquarters, where citizens go to make the ID and the passport.
Casares has advanced that next year these facilities will be remodeled. “We will undertake reform and improvement works to continue improving the services of the National Police to the citizens,” he added.
As for the new building inaugurated this Thursday, it will house the Office of Complaints and Attention to the Citizen (ODAC), which will have three posts to simultaneously serve citizens, in addition to another for the head of the ODAC that is responsible for coordination and supervision.
A space of the new infrastructure will also be allocated to an Operational Group of the Provincial Brigade of Foreigners and Borders of the National Police.
Regarding these new facilities, the Chief of Police has indicated that they operate 24 hours a day and represent an important improvement both for citizens who come to do procedures and for public employees who carry out the work in them.
Martínez pointed out that the new offices have a “suitable environment” for citizens, with a waiting room and care posts adapted according to “the crimes or circumstances”. And, for officials, he said that this new infrastructure allows them to have “a much wider space and better capabilities for an improvement of the service.”